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If you’ve got a question on any of our models, we’ll be happy to answer. Simply submit your enquiry below or contact us by phone, email or LiveChat

Home > Contact


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Do you offer servicing and repairs?

Yes, we offer support on Hydropool branded hot tubs & swim spas. Simply contact our Service Department Mon-Fri 9am-5pm by phone 01342 311000 opt 4, or email service@hydropool.co.uk

Do I need to make an showroom appointment?

Our showroom is open to the public Mon-Sat 9am-6pm Sun 10am-4pm, however, due to continued high demand for our product and services, we highly recommend that you make and appointment prior to visiting to avoid a long wait.

Where can I buy chemicals, accessories and parts?

Select 'Store' in the main menue and shop online for all your watercare needs.
> Sign up and earn points with every purchase > Subscrivbe and save up to 15% > Free delivery on orders over £50 Alternatively, drop by our showroom where we stock a limited selection of the main chemicals and accessories.

Can I hire a hot tub from you?

Unfortunately, we do not offer this service.

Do you offer finance?

Yes. Ask us for details of our incredible finance offers.

Can I trade-in my hot tub?

Yes. Ask us for details of our hot tub trade-in program.

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The Spa Showrooms, London Road, Felbridge, East Grinstead, West Sussex, RH19 2RQ

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Call us today or visit our appointment page to find a time that is convenient to see one of our experts

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Email us or fill in the contact form above and we will respond as soon as possible.

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Our Opening Hours

Mon-Sat 9am-6pm, Sun 10am-4pm


Bear Grylls

Great Professional Service

Thanks to Hydropool for a great professional service and a fab product.

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Michelle Kean

The Best thing we ever bought

Used it all through the summer and will be using it through the winter, especially over the Christmas period. The service has been excellent. Thank you to everyone at Hydropool for your help.


Annie Nadin

Dream come true!

Thank you for making this dream a reality: I love my hot tub and use it daily. Hydropool is a first class company that has an outstanding product and people working to keep it so.